Booking terms and conditions

These general terms and conditions are applied to reservations of Salla Wilderness Lodges if there is no separate agreement between the customer and the service provider.

Booking and reservation confirmation

Products and services are reserved via the online booking system at the website address sallawildernesslodges.fi. All reservations are confirmed by email which informs the price of the reservation and ordered products. Needed customer information is required within the reservation process in order to receive a reservation confirmation. The customer needs to accept the reservation terms and conditions which are valid during the reservation. Reservations can be made by adults (persons older than 18 years) only. If a minor is accommodated alone the guardian of the minor will need to inform in written in advance that accommodation is accepted and that the guardian is responsible of the minor and his/her actions. Pets are not allowed.

Online payment

Products and services are paid within the online reservation process. You may pay in the online system with a credit card. If the payment is done with Visa, MasterCard, Eurocard, or American Express, Salla Wilderness Lodges operates only by the trader of the products and services and the provider of the products and services. The seller holds all liability of the transaction.

Arrival and departure

Check-in on the arrival date is earliest at 2 p.m. (14:00) and check-out on the departure date is the latest at 11 a.m. (11:00)

Late arrival

Lodges will be reserved on the arrival date until 9 p.m. After this Salla Wilderness Lodges has the right to sell the room to another customer if the customer has not arrived or informed of the later arrival. If the accommodation has been paid in advance, Salla Wilderness Lodges will keep the room reserved. Our reception may no longer be open in the evening and in those situations you will receive a door code to enter the room. If you arrive outside of opening hours, please inform us!

Check the reception opening hours Salla Wilderness Park – In the Middle of Nowhere (sallareindeerpark.fi)
(Salla Wilderness Lodges reception has same opening hours as Salla Wilderness Park)

No-show reservation

If the customer has not arrived on the arrival date and the reservation has not been cancelled within the terms, the Salla Wilderness Lodges has the right to charge the payments according to the terms and conditions. The minimum charge is always one night stay accommodation charge.

Reservation cancellation

Cancellation policy
• If cancellation is made 30 days prior to arrival, the reservation can be cancelled free of charge.

• A cancellation fee 50% will be charged if the cancellation is made 29 – 8 days prior to arrival.

• A cancellation fee 100% will be charged if the cancellation is made 7 days or less than prior to arrival or not at all.

Salla Wilderness Lodges has the right to cancel the reservation in case of force majeure or other overpowering objects. In this case, the customer has the right to receive the pre-payment of the reservation fully back. Salla Wilderness Lodges has the right to cancel the reservation in case if the necessary pre-payments of the reservation has not been paid within a given timetable. For obligatory reasons hotel has the right to move the reservation into at least the same category hotel.
In this case, Salla Wilderness Lodges will compensate for all transfer costs. Hotel reservations apply the law of accommodation and restaurant business, not the law of packaged tour operator law. In serious medical injuries or illnesses, the cancellation of the reservation is required to be informed as soon as possible and provide an official medical certificate which ables to cancel the reservation
and payment compensated with only office fees reduced (35€ per room).

Cancellation needs to be done before the accommodation starts. The official medical certificate or other reliable document needs to be delivered to Salla Wilderness Lodges within 14 days of the cancellation date. If the certificate or document is delivered later than 14 days the compensation will not be paid.

Cancellation made during the accommodation stay or the discontinuing of the vacation does not give the right for the compensation. Travel insurance is advised to be checked in case of the cancellation of the reservation.
If the reservation has caused special expenses of the ordered extra services, they will be fully charged within the cancellation of the reservation.

Other information

The products and services which are reserved via an online booking system include value-added taxes. We reserve the right to changes in the terms and prices. The customer needs to read the valid terms and conditions and accept them before making the reservation.

Salla Wilderness Lodges handles all customer information confidentially. The parts that are not handled in Salla Wilderness Lodges terms and conditions, they are handled in reservation terms and conditions regarding accommodation services done by the Finnish Hospitality Association (MaRa).

We save on washing – not on hygiene
We use environmentally friendly and environmentally labelled detergents and do not wash clothes, towels and bed linen that have not been used.